Our approach
We continually improve the public website, Workbench, forms, reports, and digital products with accessibility in mind. Automated accessibility scores are useful signals, not a guarantee that every person or assistive technology will experience every page identically.
Practical features
- Semantic headings, landmarks, labels, and status messages for core pages and forms.
- Keyboard-accessible links, buttons, controls, and visible focus states where supported by the page.
- Responsive layouts intended for phones, tablets, and desktop screens.
- Alternative text for meaningful images and plain-language instructions around tools, pricing, and forms.
- AI disclosure and human handoff paths so visitors are not forced to rely on an automated answer.
Need help?
If a page, document, image, checkout, or chat path is difficult to use, email [email protected] with the page URL and the barrier you encountered, or call (509) 868-9784. We will try to provide the information or service through a practical alternative.
AI and third-party services
MAC and other automation may assist with explanations, drafts, and routing. Payment processors, social platforms, chat providers, and external documents have their own accessibility features and policies; DBM cannot guarantee the behavior of a third-party interface.